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    Thursday
    Apr052012

    The Case Against Outsourcing

    Video exploring the pitfalls of outsourcing and offshoring -- primarily directed at BPO and Customer Services.

    Thursday
    Apr052012

    The Sutherland Story

    Commercial video I made for my employer, Sutherland Global Services as a substitute for the usual boring "About Us" slides everyone seems compelled to use to put audiences to sleep in the beginning of every customer presentation. This is at least a little more visually stimulating and covers most of the story in 5 and a half minutes. Its a little outdated now, but still a solid effort as an extracurricular activity.

    Saturday
    Mar032012

    Telecom Desktop Automation Case Study

    One of my early video attempts  showing case study of desktop automation my team implemented for one of our clients at Sutherland Global Services. Apologies in advance for the commercial pitch, but its instructional nevertheless. Oh and I conceived, created and led the POINT team, hence its prominent mention.

    Friday
    Mar022012

    Actionable Analytics

    Early commercial video I produced for my employer Sutherland Global Services highlighting the desktop analytics technology I innovated and introduced for our clients. Apologies in advance for the commercial nature of the presentation.

    Thursday
    Mar012012

    BPO Optimization Strategies

    Commercial video I produced for my employer Sutherland Global Services describing various process optimization strategies I pioneered there. Apologies in advance for the commercial nature of the video -- but instructional nevertheless.