Monday
Apr302012
Contact Center Assessment
A checklist of the principle areas of concentration when I conduct a business process improvement analysis in a client's contact center environment.
Okay, I admit it, I like lists. They help me organize and guarantee thoroughness. I collect them and combine input from many sources -- especially my own experience over the years. Now its time to share some of my collection with my readers. Feel free to contribute content if you have it.
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