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    Entries in outsourcing (10)

    Monday
    Sep242012

    Outsourcing Cartoon of the Week 9/24/2012: Consistency

    CLICK TO ENLARGETough to remain unbiased in the face of self-assessment. Nothing surprising there to anyone, but its something you can find in practice nevertheless.

    Monday
    Jun252012

    Outsourcing Cartoon of the Week 6/25/12: Productivity

    CLICK TO ENLARGELong ago when I was on the buyer side, I suspected a vendor of such tactics but could never prove it. My employer didn't care and there was nothing to gain personally by pursuing it. Nevertheless, this week's installment underscores the importance of choosing an outsourcing partner you can trust.

    Monday
    May072012

    Cartoon of the Week 5/7/12: Handle Time

    CLICK TO ENLARGEAn over-emphasis on metrics vs. customer experience can bring undesireable results as illustrated here. The proper balance between efficiency and CSAT is a difficult one to find and what separates quality delivery and leadership from the rest.

    Tuesday
    May012012

    Cartoon of the Week 4/30/12: Compliance

    CLICK TO ENLARGEWell no particular revelation on this one excepting an observation of the human tendency to shoot the messenger. This cartoon is not based on direct experience in anything under my control, but does it happen? I'll let you figure that out for yourselves.

    Tuesday
    Apr102012

    April Fools Special: New BPO Acronym

    Click to EnlargeA cartoon created to compliment Phil Fersht's annual April fools blog post for this year. If you're in BPO and not following Phil's excellent blog at HorsesForSources.com -- shame on you.