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    Entries in empowerment (1)

    Sunday
    May202012

    Cartoon of the Week 5/21/12: Empowerment

    CLICK TO ENLARGEThis one I owe to Kate Nasser's excellent blog post about treating your service reps like ADULTS here: http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/ It inspired some personal re-thinking around the measurement/empowerment balance and a bit of humor as well.